Terms of Service

1. About these terms

SkillCrest (the “Service”, “we”, “us”, “our”) is an online exam-preparation platform operated from Flat 8, Block 36, PHA Apartments, Near UET, Lahore, Punjab 54900, Pakistan. You can reach us at ustadamorg@gmail.com or +92 306 8805 885.

These Terms of Service (“Terms”) form a binding agreement between you and us. By creating an account, making a purchase or using the Service, you agree to these Terms and to the policies they refer to: our Privacy Policy, Pricing & Payment Terms, Refund & Cancellation Policy, Acceptable Use & Academic Integrity Policy and Cookie Policy. If you do not agree, do not use the Service.

2. What the Service provides

SkillCrest helps you prepare for IT certification exams. Depending on your plan, the Service includes:

• practice questions with answers and explanations, organised by certification vendor, exam, exam domain and topic;
• timed mock exams, progress tracking, bookmarks and performance analytics;
• downloadable PDF study guides containing questions, answers and explanations for an exam.

All questions are original practice material written by our authors against publicly available exam objectives. They are not actual exam questions, and we do not claim that they will appear in any real exam.

3. No affiliation with certification vendors

SkillCrest is independent. We are not affiliated with, endorsed by, sponsored by or authorised by Amazon Web Services, Microsoft, Google, CompTIA, Cisco or any other certification vendor. Vendor names, exam names and exam codes are used only to describe which exams our material helps you prepare for. See our Disclaimer & Trademark Notice.

4. Eligibility and accounts

• You must be at least 18 years old to create an account, or at least 13 years old with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.
• You must give accurate information when registering and keep it up to date.
• Your account is personal. You must not share your login, let others use your account, or create accounts for resale.
• You are responsible for keeping your password secure and for all activity on your account. Tell us immediately if you suspect unauthorised access.
• We may refuse registration, or suspend accounts, to protect the Service, our users or our content (see section 12).

5. Plans, access periods and purchases

We offer free access to sample questions and the following paid plans. Prices and the full payment terms are set out in our Pricing & Payment Terms.

• Exam Pass: one-time payment giving access to the full question bank and mock exams for one exam for 90 days from purchase.
• Exam Pass + PDF: as above, plus the right to download that exam's PDF study guide during the access period.
• All-Access: access to every exam on the Service for the period you pay for (monthly or yearly), including PDF study guides.

Access ends automatically at the end of the paid period. Exams may be updated, replaced or retired by the vendor; we may then update or retire the matching content (see section 8).

6. Your licence to use our content

All questions, answers, explanations, mock exams, PDF study guides, software, design and branding on the Service (“Content”) are owned by us or our licensors and are protected by copyright and other intellectual-property laws.

Subject to these Terms and your plan, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your own individual, non-commercial exam preparation during your access period. You may print a PDF study guide for your own personal study.

You must not, and must not help anyone else to:

• copy, share, upload, sell, resell, sublicense, publish or distribute any Content, including PDF study guides, in whole or in part;
• remove, obscure or alter watermarks, licensing notices or other identifying marks;
• use the Content to train, build or improve any competing product, dataset or AI model;
• scrape, crawl or bulk-download Content by automated means;
• use the Content to run classes, training or coaching for others without a written licence from us.

PDF study guides are personalised and watermarked with your name, email address and a reference code so that redistributed copies can be traced to the purchasing account.

7. Acceptable use and academic integrity

Your use of the Service must comply with our Acceptable Use & Academic Integrity Policy. In particular, you must not upload, request or share real exam content that is protected by a vendor's candidate agreement or non-disclosure agreement, and you must not use the Service while sitting a live exam.

8. Content accuracy and changes

Our content is written and reviewed by subject-matter experts, but certification syllabuses, cloud services and best practices change frequently. We do not guarantee that all Content is complete, current or error-free. If you find a mistake, please report it using the “Report an issue” option on the question.

We may add, update, correct, reorganise or remove Content and features at any time, including when a vendor retires or revises an exam. Where we retire an exam during your paid access period, we will try to offer equivalent content for its replacement exam; if we cannot, you may request a pro-rata refund under our Refund Policy.

9. No guarantee of exam results

The Service is a study aid. Exam results depend on many factors outside our control, including your preparation, experience and the vendor's exam. Practice scores and readiness indicators are estimates only. We do not guarantee that you will pass any exam or obtain any certification.

10. Content you send us

If you submit feedback, issue reports, suggestions or other material, you grant us a worldwide, royalty-free, perpetual licence to use it to operate and improve the Service. You confirm that what you submit is lawful and does not include confidential exam content or anyone else's personal data. Authors and reviewers who create content for us are governed by our Contributor Terms.

11. Third-party services

Payments are processed by third-party payment providers, and the Service links to third-party websites such as vendor documentation. Those services are governed by their own terms and privacy policies, and we are not responsible for them.

12. Suspension and termination

You may stop using the Service and request deletion of your account at any time by contacting ustadamorg@gmail.com.

We may suspend or terminate your account, cancel access, or refuse future purchases, without refund where permitted by law, if you materially breach these Terms (for example by sharing your account, redistributing Content or attempting to defeat security controls), if required by law, or to protect the Service and its users. Where reasonable, we will tell you why and give you an opportunity to respond.

Sections that by their nature should survive termination (including sections 6, 9, 13, 14, 15 and 16) will survive.

13. Disclaimers

To the fullest extent permitted by law, the Service and Content are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, secure or free from errors. Nothing in these Terms excludes any right you have as a consumer that cannot lawfully be excluded.

14. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, data, opportunity, or exam or certification fees;
• our total liability arising out of or relating to the Service or these Terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, or for any liability that cannot be limited under applicable law.

15. Indemnity

You agree to indemnify us against claims, losses and reasonable costs (including legal fees) arising from your breach of these Terms, your misuse of the Service or Content, or your violation of any law or third-party right.

16. Governing law and disputes

These Terms are governed by the laws of Pakistan. Before starting any legal proceedings, please contact us at ustadamorg@gmail.com so we can try to resolve the matter informally within 30 days.

If a dispute cannot be resolved informally, the courts of Pakistan will have exclusive jurisdiction, except that if you are a consumer you may also have the right to bring proceedings in the courts of the country where you live.

17. Changes to these terms

We may update these Terms from time to time. We will post the new version on this page with a new effective date, and for material changes we will give at least 14 days' notice by email or on the Service before they take effect. If you continue to use the Service after changes take effect, you accept the updated Terms. If you do not agree, you may stop using the Service and, for an active subscription, cancel it before the change takes effect.

18. General

• If any part of these Terms is found unenforceable, the rest remains in effect.
• Our failure to enforce a right is not a waiver of it.
• You may not transfer your rights under these Terms. We may transfer ours as part of a reorganisation, merger or sale of the business, provided your rights are not reduced.
• These Terms, together with the policies referred to in them, are the entire agreement between you and us about the Service.
• Contact: Flat 8, Block 36, PHA Apartments, Near UET, Lahore, Punjab 54900, Pakistan · +92 306 8805 885 · ustadamorg@gmail.com.