Refund & Cancellation Policy

1. Overview

We want you to be happy with SkillCrest. Because our products are digital and are made available immediately, refunds are available on the conditions below. Nothing in this policy affects any rights you have under consumer protection law that cannot be excluded.

2. Exam Pass (without PDF)

You can request a full refund within 7 days of purchase, provided you have answered fewer than 20% of the questions in that exam's question bank.

3. Purchases that include a PDF study guide

A PDF study guide is a complete copy of the exam content that cannot be returned once downloaded. Therefore:

• If you have not downloaded the PDF, the Exam Pass rule above applies (full refund within 7 days, under 20% usage).
• Once you have downloaded the PDF, that purchase is not refundable, except as set out in section 6.
• When you buy, we ask you to agree that downloading the PDF ends your right to cancel for that item. Where the law requires this consent for digital content, we obtain it at checkout.

4. All-Access subscriptions

• First purchase: if this is your first All-Access purchase, you can request a full refund within 7 days, provided you have not downloaded any PDF study guide and have answered fewer than 100 questions in total.
• Renewals: you can cancel at any time and keep access until the end of the current period. We do not provide refunds or partial refunds for the remaining time of a period that has already started, except as set out in section 6.
• Yearly renewals: if you forgot to cancel a yearly renewal, contact us within 7 days of the renewal charge. If you have not used the Service since that renewal, we will refund it.

5. How to cancel

Cancel a subscription at any time from Account & billing. Exam Passes do not renew, so they never need to be cancelled.

6. When we always refund

Regardless of the rules above, we will refund you (in full or pro rata, as appropriate) if:

• you were charged twice for the same item, or charged in error;
• a technical problem on our side prevented you from accessing what you paid for, and we could not fix it within a reasonable time;
• we retired an exam during your access period and could not provide equivalent replacement content;
• the content was materially different from its description.

7. When refunds are not available

• after the refund window or usage limit has passed (except under section 6);
• because you did not pass an exam, or the real exam differed from our practice material;
• if your account was suspended or terminated for breaching our Terms or Acceptable Use Policy (for example account sharing or redistributing PDFs).

8. How to request a refund

Email ustadamorg@gmail.com from your account email with your order reference (shown in Account & billing) and the reason for your request. We reply within 3 business days. Approved refunds are returned to your original payment method; depending on your bank or payment provider, they may take 5 to 14 business days to appear. When a refund is issued, the related access ends.